We take great pride in the quality of our products and aim to exceed your expectations. Please review our refund and return policy below:
Refund Policy:
- Once an order for a personalized item is placed, production begins immediately to ensure prompt delivery. As a result, refunds are not available under any circumstances.
- Customized or personalized products are non-refundable, except when the product arrives damaged or defective.
- If you receive a damaged or incomplete product, an unboxing video is required to initiate a claim. If eligible, refunds will be processed within 7 business days after we receive the returned item.
Return Policy:
We offer a 7-day return policy for non-customized products. If you are unsatisfied with your purchase for any reason other than damage or defect, you may return the product within 7 days of delivery. Items must be returned in their original condition and packaging. Please note that we do not provide refunds for returned items; instead, you will receive a credit note to use for future purchases on our website.
Additionally, we do not offer returns or exchanges for the any free items sent through order(if any) under any circumstances.